General Info

Office opening:

Our office is open from 10 am to 6 pm (2 pm on Sunday and holidays); during other times our staff is always available if needed.

Cancellation Policy:

  • It’s possible to cancel a single reservation if carried out 7 days before the arrival; no amount will be charged to the credit card.
  • In case of cancellation 7 days prior to your arrival date, the amount charged would be equal to the cost of one night.
  • In case of no-show the entire cost of the stay is due.

In case of prepaid and non-refundable rate the full amount is due at time of booking.

Check in – Check out:

  • Check in: from 02:00 pm until 06:00 pm.; any earlier or later arrival must be agreed.
  • Check out: before 11:00 am.

At check-in we will ask for your Visa-Master Group card number and expiration date, together with your explicit authorization to charge all expenses (pay per view, cocking area cleaning, loss of keys/remote controls, any damage to the structure, etc.…) observed to your departure.

Guests with handicaps:

We apologize, but our building’s architectural structure does not allow free access.

Animals:

We are sorry but animals are not accepted.

No smoking policy:

For health and safety reasons Ripetta 25 is a no- smoking building; if you do not observe this ban, we will be forced to charge a fee of € 200 for extra cleaning.